Privacy Policy

Last updated: 28-06-2026

RotorX FPV, referred to in this Privacy Policy as “RotorX,” “we,” “us,” or “our,” respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

1. Information We Collect

We may collect the following information:

• Full name
• Billing and delivery address
• Telephone and WhatsApp number
• Email address
• Order and purchase history
• Payment status and transaction references
• Account login information, where applicable
• Communications sent through WhatsApp, email, contact forms, or social media
• Device, browser, IP address, cookie, and website usage information
• Warranty, return, and technical-support information

We do not intentionally store complete bank-card information. Online payments may be processed by third-party payment gateways subject to their own privacy and security policies.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver orders
• Contact you regarding payments, deliveries, pre-orders, and stock availability
• Provide product advice, technical support, and warranty assistance
• Maintain customer accounts and order records
• Prevent fraudulent or unauthorized transactions
• Improve our website, services, products, and customer experience
• Send promotional messages where you have agreed to receive them
• Meet legal, regulatory, accounting, and tax obligations

3. Legal Basis and Consent

We process personal information where it is necessary to fulfil an order, provide a requested service, comply with legal obligations, protect legitimate business interests, or where you have provided consent.

You may withdraw consent for optional marketing communications at any time by contacting us.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember website preferences
• Maintain login sessions
• Measure website traffic and performance
• Improve advertising and marketing relevance
• Detect security issues and prevent fraud

You may control or disable cookies through your browser settings. Certain website functions may not operate correctly when cookies are disabled.

5. Sharing Your Information

We may share necessary information with trusted service providers, including:

• Courier and delivery companies
• Payment gateways and banks
• Website hosting and technical service providers
• Accounting and administrative service providers
• Marketing and analytics platforms
• Government authorities where legally required

We do not sell or rent customer personal information to third parties.

6. Data Retention

We retain personal information only for as long as reasonably necessary to process orders, provide support, manage warranties, maintain business records, resolve disputes, and comply with applicable laws.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for keeping their account password and login information confidential.

8. Your Rights

Subject to applicable law, you may request that we:

• Confirm whether we hold your personal information
• Provide access to your personal information
• Correct inaccurate or incomplete information
• Delete information that is no longer required
• Restrict or object to certain processing
• Stop sending promotional communications

We may need to verify your identity before processing a request.

9. Third-Party Links

Our website may contain links to external websites, manufacturers, payment providers, or social media platforms. RotorX is not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated effective date.

12. Contact Us

For privacy-related questions or requests, contact:

RotorX FPV
Website: www.rotorx.lk
Email: info@rotorx.lk
WhatsApp/Telephone: 0760554796
Business address: 324 Paragahawela, Ukuwela